
General
California BRN-Approved: The Phone Skills Every Healthcare Team Needs Right Now
Every day in a healthcare setting, the phone rings dozens of times. A patient calling to book an appointment. A caregiver asking about test results.

Every day in a healthcare setting, the phone rings dozens of times. A patient calling to book an appointment. A caregiver asking about test results.

Picture a resident sitting quietly in the common area while everyone around them participates in an activity. The room is lively, but the resident stays