Healthcare providers can strengthen their ability to manage workplace conflicts through the Conflict Resolution Training for Healthcare Personnel course. This training explores how unresolved conflicts impact patient care, team dynamics, and organizational culture. Providers learn to apply emotional intelligence to manage emotions effectively and use active listening techniques to prevent and resolve conflicts. Mastering these skills fosters better communication, improves teamwork, and creates a more supportive healthcare environment.
What You Will Learn:
- How unresolved conflicts can affect patient care, team dynamics, and organizational culture
- Emotional intelligence principles to manage emotions effectively during conflicts
- Active listening techniques to prevent and resolve conflicts
Details:
Course length: 20 minutes; CME: 0.25
Languages: American English
Key features: Audio narration, learning activity, and post-assessment.
American Medical Compliance is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education to physicians. Our Continuing Medical Education (CME) program is committed to enhancing the knowledge, skills, and professional performance of healthcare providers to improve patient care outcomes. Through high-quality educational activities, we aim to address the identified educational gaps and to support the continuous professional development of our medical community. American Medical Compliance designates this activity for a maximum of 0.25 AMA PRA Category 1 Credits. Physicians should only claim this credit for their complete participation in this activity.
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Causes of Conflict Between Team Members
It is important to acknowledge that conflict can occur between staff members or between staff and patients or family caregivers.
Conflict is inevitable in all groups because individuals have different needs, perspectives, and priorities.
These differences can result in two distinct cases of conflict: Informational Conflict and Interpersonal Conflict.
Healthcare providers can learn to navigate workplace conflicts effectively through the Conflict Resolution Training for Healthcare Personnel course. This training highlights how conflicts can arise between staff members, patients, or family caregivers due to differing needs, perspectives, and priorities. Providers will explore two key types of conflict—informational and interpersonal—and develop strategies to manage them. Understanding and addressing conflict improves communication, strengthens teamwork, and enhances patient care.
Appropriate Responses to Conflict
The compromising style shows your teammate is willing to meet in the middle. He or she will sacrifice some of their own interests, and expect you to do the same, in order to meet in the middle.
An accommodating style is the opposite of a competing style. An accommodating style puts relationships first, but often to a fault. A person sets their own needs aside to keep the peace.
Healthcare providers can strengthen their conflict resolution skills through this course. This training explores different conflict management styles, including the compromising approach, where both parties make sacrifices to reach a middle ground, and the accommodating style, which prioritizes relationships but may overlook personal needs. Understanding these approaches helps providers navigate workplace conflicts effectively, foster collaboration, and maintain a balanced, supportive healthcare environment.
Coping Strategies
Providing conflict management skills could help raise the emotional intelligence of future managers.
Excellent communication skills allow the manager to resolve interpersonal situations and conflicts. Mentoring new leaders is vital in bridging generational gaps and shaping the culture of the organization.
Healthcare providers can develop essential conflict management skills through this course. This training helps future managers strengthen emotional intelligence, improve communication, and resolve conflicts effectively. By mentoring new leaders, experienced professionals can bridge generational gaps, shape organizational culture, and guide emerging leaders in navigating workplace dynamics. Mastering these skills ensures strong leadership, fosters collaboration, and creates a more cohesive healthcare environment.
