Healthcare providers can enhance their ability to maintain composure and improve patient care through the Emotional Intelligence: Maintaining Composure for Healthcare Personnel training course. This course teaches how emotions influence decision-making, communication, and patient interactions, equipping providers with essential skills to recognize personal emotional triggers and practice active listening. Understanding emotional intelligence is crucial for healthcare professionals to navigate high-stress situations effectively, foster stronger patient relationships, and promote a supportive work environment.
What You Will Learn:
- How emotions can influence decision-making, communication, and patient care
- Skills in recognizing personal emotional triggers
- Active listening
Details:
Course length: 20 minutes; CME: 0.25
Languages: American English
Key features: Audio narration, learning activity, and post-assessment.
American Medical Compliance is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education to physicians. Our Continuing Medical Education (CME) program is committed to enhancing the knowledge, skills, and professional performance of healthcare providers to improve patient care outcomes. Through high-quality educational activities, we aim to address the identified educational gaps and to support the continuous professional development of our medical community. American Medical Compliance designates this activity for a maximum of 2 AMA PRA Category 1 Credits. Physicians should only claim this credit for their complete participation in this activity.
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Understanding One's Emotions
Many people misinterpret their own emotional reactions, fail to control emotional outbursts, or act strangely under various pressures, resulting in harmful consequences to themselves, others, and society.
Emotion is often defined as a complex feeling which results in physical and psychological changes affecting thought and behavior. Emotions include feeling, thought, nervous system activation, physiological changes, and behavioral changes such as facial expressions.
Healthcare providers can improve emotional management and patient care through this course. This training explores how emotions shape thought, behavior, and decisions, highlighting the need to control emotional reactions to prevent harm. Participants learn how emotions affect communication, problem-solving, and conflict resolution. They develop skills to manage anxiety, empathize with patients, and handle high-pressure situations. Since emotional intelligence is as vital as IQ, mastering these skills strengthens interactions, workplace relationships, and overall healthcare quality.
Emotional Intelligence (EI)
Emotional intelligence can best be described as the ability to monitor one’s own and other people’s emotions, to discriminate between different emotions and label them appropriately, and to use emotional information to guide thinking and behavior.
Recently, EI has been noted to be implied across the workplace having an essential component in determining the leadership effectiveness mainly when leaders are dealing with teams in the workplace. Overall EI leaders inspire team members to work efficiently in order to achieve organizational goal.
Healthcare providers can strengthen leadership and teamwork through this course. This training teaches how to recognize, understand, and manage emotions to improve decisions and behavior. Strong EI helps leaders inspire teams, build a positive work culture, and boost efficiency. Leaders with EI accurately perceive emotions, understand team dynamics, and address unstated needs, improving collaboration and patient care. Mastering these skills enhances workplace relationships, team performance, and overall support in healthcare settings.
Components of Emotional Intelligence
Self Awareness: Refers to how well we understand ourselves and our emotions.
Self-Management: Refers to our ability to control our emotional impulses and act with intention.
Social Awareness: Refers to our level of sensitivity to the emotions of others.
Healthcare providers can strengthen their emotional intelligence through the Emotional Intelligence: Maintaining Composure for Healthcare Personnel course. This training teaches self-awareness to understand emotions, self-management to control impulses, social awareness to recognize others’ emotions, and relationship management to respond effectively. Mastering these skills helps providers improve communication, build stronger relationships, and navigate high-stress situations with greater composure, ultimately enhancing patient care and teamwork.
Developing Your Emotional Intelligence
Set the stage for good communication: develop relationships first.
Learn strategies to:
- Set expectations
- Encourage constructive feedback
- Resolve conflict when it happens
- Ask good questions
Healthcare providers can enhance communication and confidence through the Emotional Intelligence: Maintaining Composure for Healthcare Personnel course. This training teaches how to build strong relationships, set expectations, encourage feedback, and resolve conflicts effectively. Providers also learn strategies to ask better questions, step out of their comfort zones, and practice mindfulness to increase emotional intelligence. By staying present, aware, and calm, they can improve interactions, make better decisions, and enhance patient care.
