Healthcare providers can enhance their leadership skills and workplace effectiveness through the Managing Poor Performers in Healthcare Training course, which equips them with essential strategies for identifying and addressing performance challenges among healthcare professionals. This training helps providers recognize early signs of declining performance, conduct fair and objective evaluations, and deliver constructive feedback that fosters improvement. By mastering these skills, healthcare professionals can maintain high standards of patient care, support team cohesion, and create a more productive and positive work environment.
What You Will Learn:
- Early signs of declining performance
- Methods for conducting fair performance evaluations
- Techniques for delivering constructive feedback that motivates improvement
Details:
Course length: 30 minutes; CME: 0.5
Languages: American English
Key features: Audio narration, learning activity, and post-assessment.
American Medical Compliance is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education to physicians. Our Continuing Medical Education (CME) program is committed to enhancing the knowledge, skills, and professional performance of healthcare providers to improve patient care outcomes. Through high-quality educational activities, we aim to address the identified educational gaps and to support the continuous professional development of our medical community. American Medical Compliance designates this activity for a maximum of 0.5 AMA PRA Category 1 Credits. Physicians should only claim this credit for their complete participation in this activity.
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Performance Issues
While employees experience many types of performance issues, most fall into one of three categories:
- Productivity (failure to meet timelines, quality standards, or production targets)
- Attendance (failure to come into work, coming in late, or leaving early)
- Conduct (failure to meet behavioral standards)
Performance usually becomes an issue when there is a pattern of unmet expectations. However, a single incident may be severe enough to merit disciplinary action.
Healthcare providers can strengthen their management skills through this course, which helps them identify and address common performance issues that impact team effectiveness and patient care. By understanding these key concepts, healthcare leaders can foster accountability, maintain workplace standards, and ensure high-quality care delivery.
Workplace Disagreements and Effective Communication
While dealing with poor performance can be time consuming, failing to address poor performance sends a clear message to other employees that you have unique standards for poor performers and that they need not meet your performance expectations.
With staff cutbacks, it is critical that all employees produce, and ignoring poor performance by some staff can no longer be tolerated. Poor performance usually only gets worse over time—rarely does it correct itself without action on the part of the supervisor.
Healthcare providers can strengthen their leadership skills through this course. Ignoring poor performance lowers team morale and sends the message that standards are inconsistent. With staff cutbacks, every employee must contribute. Poor performance rarely improves on its own. This training teaches providers how to set clear expectations, hold employees accountable, and take action when needed. Addressing performance issues creates a stronger, more motivated team and ensures high-quality patient care.
Performance Improvement Plans (PIPs)
What is a Performance Improvement Plan?
A Performance Improvement Plan (PIP) is the performance document which identifies performance in which the employee needs improvement. It includes an action plan which identifies what the employee must do and how the supervisor will help the employee to improve performance during the performance management period.
Healthcare providers can strengthen their management skills through this training, which covers effective strategies for addressing performance issues. This training teaches providers how to use a Performance Improvement Plan (PIP) to set clear expectations, outline necessary improvements, and provide structured support to employees. By learning how to implement a PIP, healthcare leaders can guide struggling employees toward success, ensure accountability, and maintain high standards of patient care. Addressing performance concerns proactively helps create a more productive, motivated, and efficient healthcare team.
Coaching and Disciplining
Key aspects of good supervisory methods include:
- Recognizing and encouraging good performance.
- Correcting performance problems.
- Building commitment to high standards and safe work practices.
Coaching and counseling are normally the expected methods for the supervisor to first confront an employee about a problem in the areas of work performance, conduct/safety or attendance.
Healthcare providers can enhance their leadership and supervisory skills through this training course. This training teaches providers how to recognize and encourage strong performance, address performance problems, and foster commitment to high standards and safe work practices. It also emphasizes the importance of coaching and counseling as the first steps in correcting issues related to work performance, conduct, or attendance. By mastering these skills, healthcare leaders can create a more engaged, accountable, and high-performing team while ensuring quality patient care.
Effective Coaching Practices
Assessment has sometimes been positioned as the enemy of coaching, but in fact is an essential partner. To assess is to judge the quality of a learner’s performance. A sound understanding of a learner’s strengths and weaknesses is a necessary foundation for both constructive feedback and effective coaching.
But we must remain clear-eyed about the intent of our assessment when engaging in feedback and coaching. While assessment may be used formatively to fuel conversations that help trainees fine-tune skills (feedback and coaching), assessment may also be used summatively, to make more consequential judgments that compare trainees against a standard.
Healthcare providers can improve their coaching and feedback skills through the Managing Poor Performers in Healthcare Training course. This training teaches how to assess performance, identify strengths and weaknesses, and guide employees toward improvement. Providers will learn to use formative assessment for coaching and summative assessment to measure performance against standards. Clear feedback helps employees grow without confusion. By creating a positive learning environment, healthcare leaders can ensure competency, accountability, and high-quality patient care.
